Refund policy

Return & Refund Policy

At The Howling Den, we stand behind every piece we put out. If something's not right, we'll make it right.

Our Policy Due to the nature of our fulfillment process, we do not accept physical returns. All sales are final unless your item arrives damaged, defective, or incorrect.

Eligible Issues We'll issue a refund or replacement if your order:

• Arrives damaged or defective
• Is the wrong item
• Is lost or undelivered, where tracking confirms non-delivery or shows no movement for 30+ days

How to Request a Refund or Replacement Email us at howlingden4695@gmail.com within 90 days of your order date with:

• Your order number
• A photo or video clearly showing the issue (for damaged or incorrect items)
• Your tracking number and a description of the delivery issue (for lost or undelivered orders)

We'll review your request and respond within 2 business days.

Refunds Approved refunds are processed within 5–7 business days to your original payment method.

Non-Refundable Sale items and gift cards are final sale and not eligible for refunds or replacements.